Frequently Asked Questions

We accept bank transfer, credit card, and other methods agreed at the time of order. Payment is required in full before design work begins. All prices are in Australian Dollars (AUD).

The $999 package is comprehensive, but there are a few things that sit outside it:

• Hosting after month one — you’ll need to renew at a reasonable rate we’ll confirm upfront
• Domain registration — if you don’t already own your domain, you’ll need to purchase one (usually $10–$20/year)
• Extra pages — beyond the standard 4–5, additional pages are available at an agreed rate
• AI usage at scale — very high-volume AI interactions may attract additional costs from the underlying platform; we disclose this at quoting

Full refund before work begins. 50% refund after work starts but before the first draft is delivered. No refund once the first draft has been shared with you. See our full Refund Policy for complete details.

It’s five steps:

• Day 1 — You fill in our short onboarding brief (takes about 10 minutes)
• Days 1–3 — We design and build your 4–5 page website, writing the copy too
• Days 3–4 — We set up and train your AI assistant on your business
• Day 4–5 — We send you a private preview link for review and revisions
• Day 5 — We launch your site and your 30 days of support begins

See our full How It Works page for more detail.

Within 1 hour during business hours. If you submit outside of hours, you’ll hear from us first thing the next morning. We keep our response short and to the point — we know you’re busy.

Very little. Our onboarding brief asks for:

• Your business name, location, and what you do
• Your services and pricing (if you want it on the site)
• Any logo or brand colours you have (optional — we can work without)
• Any specific features or pages you’d like

We write all the copy for you, so you don’t need to provide written content unless you want to.

One round of revisions is included. This means you review the first draft, send through your consolidated feedback, and we implement the changes. Additional revision rounds can be arranged at an agreed hourly rate. Most clients are happy after a single round of feedback.

No problem — life happens. The 5-day timeline starts from when we receive your completed brief and we’ll work around your schedule for feedback. We ask that revision feedback is submitted within 7 days of receiving the draft link. Beyond that, we may need to reschedule the launch slot.

We build on modern, widely supported web platforms depending on your specific requirements. We’ll confirm the platform during the quoting process. All sites are built to be fast-loading, mobile-responsive, and SEO-ready regardless of platform.

Yes. Once you’ve paid in full and the site is launched, the website is yours. You own the design, the content, and the domain (if you provide one). We retain the right to display it in our portfolio unless you request otherwise in writing.

A typical setup includes:

• Home — hero, services overview, social proof, CTA
• About — your story, team, values, credentials
• Services — detailed breakdown of what you offer
• Contact — form, map, phone, hours
• Optional 5th page — could be a gallery, FAQ, testimonials, or a specific service page

We tailor this to your industry and business type. If you need more pages, we can add them at an agreed rate.

Absolutely. Every site we build is mobile-first — meaning it’s designed for phones first and then scaled up for desktop. Over 70% of small business website visits come from mobile devices, so this isn’t optional for us.

It means we set your site up correctly for search engines from day one. This includes:

• Proper page titles and meta descriptions for each page
• Correct heading structure (H1, H2, etc.)
• Fast load speeds and clean code
• Mobile optimisation (a key Google ranking factor)
• Five key service keywords incorporated naturally into your content
• Submission to Google Search Console

This gives you a solid foundation. Ongoing SEO work (link building, content marketing) is a separate discipline and not included, but your starting point will be far stronger than most small business sites.

We train the AI on your specific business — your services, pricing, FAQs, opening hours, and anything else relevant. It then sits on your website and responds to visitor questions via chat or voice in a natural, helpful way. It captures contact details from interested visitors and forwards hot leads to you in real time. It works 24/7 including weekends and public holidays.

The AI can capture booking requests and contact details, and prompt visitors to fill in your booking form. Full calendar integration (where the AI directly books a confirmed appointment into your calendar) is available and we can discuss this during the quoting process.

The AI is trained only on information you provide — it won’t make things up. If a question falls outside its training, it will let the visitor know and prompt them to contact you directly. During your 30 days of support we can refine the AI’s responses based on real conversations from your site.

For typical small business usage, AI costs are absorbed within the package. Very high-volume interactions may attract additional costs from the underlying AI platform — we’ll always be transparent about this at the quoting stage so there are no surprises.

Yes. If your services, pricing, or hours change, we can update the AI’s training. Minor updates during the 30-day support period are included. After that, updates can be made at an agreed rate, or we can provide guidance so you can manage it yourself.

During the 30 days after launch, we cover:

• Bug fixes and technical issues arising from our work
• Minor content changes (text edits, image swaps)
• AI response refinements based on real conversations
• Questions about how to manage or update your site

It does not include new pages, redesigns, or additional features. These are available separately after the 30-day period.

We’ll contact you before your hosting expires with renewal options. If you choose not to renew, your website may go offline. We’ll always give you enough notice to make an informed decision and there’s no obligation to continue with us for hosting if you’d prefer to move elsewhere.

Yes. We provide a simple handover guide after launch so you can make basic updates yourself — things like changing text, updating your phone number, or adding a new photo. More complex changes (new pages, design changes) are best handled by us to keep everything consistent.

Not at all. The AI handles customer interactions automatically, and we provide clear instructions for any basic updates you might want to make. Our goal is for you to feel confident managing your site independently within the 30-day support period — and most clients do.

Yes. After the included support period, ongoing maintenance and support is available at agreed rates. Whether it’s occasional updates, AI retraining, or adding new features, we’re available. Just get in touch and we’ll give you a clear quote.